Haryana Chief Minister Manohar ༒L꧋al Khattar on Thursday directed officers to ensure timely and quick redressal of complaints received on the state's 'Jan Samvad' portal.
Chairing a meeting with the Admini🐟strative Secretaries here, Khattar officials co🎃ncerned to "seriously" consider the complaints and recommendations received in writing from the public during the 'Jan Samvad' (public-connect) programmes he has been holding in rural areas, an official statement said.
The chief minister asked all the attendees of the meeting to ensure that the ꩲportal is checked every seven days and to r൩eview the number of resolved complaints registered with their departments.
According to the statement, 7,200 complaints and demands have been registered so far on the Jan Samvad portal ꦡthat was launched recently.
Khattar further directed that separate categories should ᩚᩚᩚᩚᩚᩚᩚᩚᩚ𒀱ᩚᩚᩚbe made for each review report at the departmenta🎶l level.
"The Haryana government has implemented numerous e-governance p🀅rogrammes to make the common man's life easier and the launch of the Jan Samvad portal is a major step in this direction,"🌳; the CM said.
Sharing his experiences during the Jan Samvad programmes, Khattar said people told him that despite submitting several copie🧔s of their written complaints to various public re𝓀presentatives, their applications used to get misplaced at times.
ﷺTo address this issue, the government launched the Jan Samvad portal where written complaints are digitally recorded 🍌and submitted to the concerned departments for further action, he said.
This portal updates people on the status of t🌞heir complaints through SMS, he added.
Khattar asked the officers to fix a deadline for the redressal of every complaint received on the portal, adding that this will𓄧 fix the accountability of the officer concerned.
The Jan Samvad portal also provides information regarding ꧑the ongoinඣg government works at the village level, the statement said.
To ensure the smooth progress of work at the village level, apart from regular monitoring by the Chief Minister's Office, all nodal officers will now be able to access th📖e portal daily and take necessary acti꧅on, the statement added.
Chief Secretary Sanjeev Kaushal and D S Dhesi, Chief Principal Secretary to Chꦜief Minister, were among other attendees of the meetingཧ.
-With PTI Input
